AdminAlana (Forum Admin, Webydo)

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      AdminAlana (Forum Admin, Webydo) commented  · 

      Hello,

      Sounds like you want to know more about Webydo SEO

      The Studio provides you Built-In SEO (Search Engine Optimisation) Tools that enable you to monitor and optimize the position of your website in search engines, ensuring maximum exposure and traffic to your website.

      Check out this article to learn more about it: http://knowledgebase.webydo.com/create-and-publish/published-site/advanced-seo-options

      Alana
      Head of Support

    • 3 votes
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        AdminAlana (Forum Admin, Webydo) commented  · 

        Hello Toni,

        I would love to have more feedback from you on this subject. What didn't work on your export? The only two things that will not work once exported are the Form elements on the page and any PDF's linked to our server. The reason for this is what they require our hosting to run.

        Everything else you are given the HTML or CSS files for.

      • 3 votes
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          AdminAlana (Forum Admin, Webydo) commented  · 

          Hello Ernest,

          Thank you for your suggestion.

          Webydo does not currently offer any database functionality which would be required for a membership area and what you are looking for.

          This may be something we add in the future. We will keep you updated!

          Alana
          Head of Support

        • 3 votes
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            AdminAlana (Forum Admin, Webydo) commented  · 

            If you requested to close your account and it renewed, all you need to do is forward this to the billing department. We will of course issue refunds if your account was meant to be cancelled before the renewal.

            AdminAlana (Forum Admin, Webydo) commented  · 

            Within you account on the My Pricing Plan's page you can view when your next bill is due.

            The reason that we have all subscriptions with auto renew is so that your websites don't go down due to a missed payment. We will look into sending emails out in the future, but for the time being please be sure to keep an eye on your account if you are worried. Or contact us and ask when you're due to renew.

          • 55 votes
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              AdminAlana (Forum Admin, Webydo) commented  · 

              This is usually caused by too many heavy elements on a page such as very large images or a lot of media galleries. We can take a look at it, which is why we ask that you send the SID to support@webydo.com

              AdminAlana (Forum Admin, Webydo) commented  · 

              Whenever you run into an issue like this please send your SID to support@webydo.com so we can investigate and fix the issue.

              AdminAlana (Forum Admin, Webydo) commented  · 

              I'm sorry to hear this. Can you please send your SID to support@webydo.com so we can investigate this for you?

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              Please contact us immediately with the following information so we can look into this.
              Sent the email to support@webydo.com

              SID:
              Geo location:
              Your ISP:
              Your Internet Bandwidth:
              Time and date of incident:
              Device (MAC/PC/Mobile):
              Browser version:
              Was it the Studio/Dashboard/Publisher?:
              The page of the site you were working on:
              Which element you are editing (if there is a specific one):
              When did slowness start? (at the beginning of work or after X amount of time?)
              Does it happen a lot or just right now?

              Thank you!

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              Please do not use Webydo on Edge or IE. The recommended browser to use is Google Chrome.
              That should fix the issues you are having.

              Alana
              The Webydo Team

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              Have you contacted support yet?

              If you are having problems we will be more than happy to take a look at your site and see why it could be working slowly.

              I will also speak with our tech department regarding the servers. So that you are updated, we are using Google Cloud's servers and so the locations are based on Google. But I will see if there is something in addition we will be able to do.

              Alana
              Webydo Support & Training Manager

              AdminAlana (Forum Admin, Webydo) commented  · 

              Hello,

              Whenever you are having issues of this sort, please contact support@webydo.com

              We are here to help you 7 days a week via live chat or email.

              We will do our best to figure out what may be causing the issues, to help solve and prevent them from happening in the future.

              Alana
              Webydo Support & Training Manager

            • 1 vote
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                AdminAlana (Forum Admin, Webydo) commented  · 

                Hello Ben,

                Thank you for this suggestion! When we work on our next text element update we will keep this in mind.

                Alana
                Head of Support

              • 1 vote
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                  AdminAlana (Forum Admin, Webydo) commented  · 

                  Thank you for your suggestion.

                  You mentioned that your elements "break"

                  Please contact our support department and let them know what is causing this to happen. Changes on tablet or mobile should not cause changes to the desktop element. As long as you follow the rules of responsive, your desktop will remain unchanged.

                  AdminAlana (Forum Admin, Webydo) commented  · 

                  Hello,

                  Yes you can do this easily.
                  In your studio you will see 4 breakpoints: Desktop, Tablet, Mobile Landscape and Mobile Portrait.

                  Click on the breakpoint you would like to modify then make your size and positioning changes. These changes will not affect the Desktop view. Once you are finished with the design you will activate the breakpoint. This is what sets it to publish. You do not need to design for tablet, you can skip it so your desktop design will show on tablets instead.

                  Here is an article to assist you: http://knowledgebase.webydo.com/The-Design-Studio-/52333716/Pixel-Perfect-Responsive-Design.htm

                  If you have any more questions, please do not hesitate to ask.

                  Alana
                  The Webydo Team
                  Support & Training Manager

                • 3 votes
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                    AdminAlana (Forum Admin, Webydo) commented  · 

                    There is no need to make your site for all 4 breakpoints. You can just use the Desktop version and Mobile Portrait. This is enough for Google and for most users.

                    Please reach our to our support department if you are having any trouble with specific sites, pages.

                    AdminAlana (Forum Admin, Webydo) commented  · 

                    Hello,

                    Thank you for this suggestion, I will pass it on to our product team for review.

                    Have you see our Automatic Layout tool? We designed it so that you can easily and quickly modify your mobile layout and then edit it specifically to your own design!

                    - Alana

                  • 1 vote
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                      AdminAlana (Forum Admin, Webydo) commented  · 

                      This is a great suggestion. Right now you could do this animation by adding CSS code. But I will suggest to our Product Team that we add this into the studio as well!

                      - Webydo

                    • 1 vote
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                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello! You can change the font of the text within a gallery using the Properties Panel and your Paragraph Styles.

                        This article will show you how: http://knowledgebase.webydo.com/All-Articles-/82602074/Full-Width-and-Slide-Show-Galleries.htm

                      • 1 vote
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                          AdminAlana (Forum Admin, Webydo) commented  · 

                          All images and videos in our templates are free for you to use :)

                        • 3 votes
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                            AdminAlana (Forum Admin, Webydo) commented  · 

                            Thank you for this great idea. I will pass it on to our product team.

                            Check out our Participate Page to vote for new features.

                          • 9 votes
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                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Links within a menu should open up in the same window, not a new tab.

                              When working with buttons or text links you have a choice between the two. If you are still having trouble please send the SID to support@webydo.com and we can help you.

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Jack,

                              To link to an Anchor on another page, add the #innerShape20__Shape20 directly after the Page's URL

                              For example: http://site9293034.92.webydo.com/about.html#innerShape20__Shape20

                              If you are still having trouble, please contact support@webydo.com with more details and we can assist you.

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello Jack

                              To create anchor links to other pages please follow these instructions:

                              Step 1: Publish your site and navigate to the page you’d like to link to

                              Step 2: Find the target element you’d like to use as an anchor link and highlight it

                              Step 4: Right-click your mouse and select “Inspect Elements” (Chrome & Firefox) and find the element name (div ID), separated by quotation marks from the code. A typical name would be innerImage45__Image45, innerText32__Text32 etc.

                              Step 4: Create a new Url combining the page full URL followed by # and the div ID. A typical URL would behttp://domainname.com/#innerImage62__Image62

                              Step 5: Add link to your menu, define it as “External Link” and link it to the URL you have created

                              If you are still having trouble, please feel free to contact support@webydo.com and we can assist you.

                              Alana,
                              The Webydo Team
                              Support & Training Manager

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello,

                              This is something we will be adding in the future.
                              Thank you for your suggestions.

                            • 1 vote
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                                AdminAlana (Forum Admin, Webydo) commented  · 

                                You are able to link to an anchor on another page by using a link.
                                Please watch this video to learn how to create the link:

                                https://www.youtube.com/watch?v=qDIHfIxDU1c&t=23s

                              • 1 vote
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                                  AdminAlana (Forum Admin, Webydo) commented  · 

                                  Hey Michael.

                                  I think that maybe our emails are being filtered into your spam folder.
                                  I have been waiting to hear back from you.

                                  Can you please let us know what you need help with?

                                  Alana
                                  Support Manager

                                • 7 votes
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                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    Thank you for your comment. I agree that it's something we should add to the platform.

                                    In the meantime, I would suggest using a 3rd party form that is easily integrated into Webydo. We have some available in the Plugins section, or you can use the HTML element to simply copy and paste one in.

                                    Alana
                                    The Webydo Team

                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    Hello,

                                    This is not something that we currently offer, however I will suggest this again to our product team.
                                    Maybe this is something we can add in the future.

                                    In the meantime, you are able to use a 3rd party form and embed it using the HTML element.
                                    We also have a few 3rd party forms that can be found in the Plugin/Widget sections of the elements panels. These may have more options that you are looking for.

                                    Alana
                                    The Webydo Team

                                  • 2 votes
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                                      AdminAlana (Forum Admin, Webydo) commented  · 

                                      Hello Aniela,

                                      There are a number of ways to add a full background video to your site.

                                      You can embed other videos onto your site and set them to be full width using our HTML element.

                                      You can also save your videos as a gif and upload them into an Image Section element.

                                      What you see on the Geek Design website is in fact our Video Element, he simply placed another shape element on top so that you cannot click to turn it off.

                                      I hope this helps!

                                      Alana
                                      The Webydo Team

                                    • 1 vote
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                                        AdminAlana (Forum Admin, Webydo) commented  · 

                                        Hello,

                                        The reason that most of the effects cause the image to dim, is because when dimmed it's easier to read the caption text.

                                        The hover effects that reveal instead of having text overlay do not become transparent as you hover.

                                        I would suggest trying out our Grid galleries. Within these we have an opacity hover effect, that does exactly what you are looking for.

                                        The Webydo Team

                                      • 1 vote
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                                          AdminAlana (Forum Admin, Webydo) commented  · 

                                          We are always looking for new ways to improve so this is something we will definitely look into.

                                        • 1 vote
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                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            You can change the color using the Design Panel.

                                            Open the Fill section and choose your color.

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