AdminAlana (Forum Admin, Webydo)

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  1. 6 votes
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      3 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
      AdminAlana (Forum Admin, Webydo) commented  · 

      Hello

      We actually updated the way our sites export over a year ago - and you no longer need to do any editing to the code. All the files are ready for upload!

      AdminAlana (Forum Admin, Webydo) commented  · 

      Hello Nico,

      All of the files are exported together into one zip file.

      One of the folders has the site id (webydo.xxxxxx.com folder)

      Go inside the folder and open all of them on notepad or any other similar softwares --> find and replace all "../" with "/" and save all files (you should have 4 in total).

      Once everything is replaced, drag all the files outside the folder.

      So you'll have all the folders + the 4 files (delete the webydo folder after you drag them out).

      Zip the whole thing and then upload it on the server.

      If you have more questions, please feel free to contact our support department.
      Support@webydo.com

      Alana
      The Webydo Team

    • 8 votes
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        6 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
        AdminAlana (Forum Admin, Webydo) commented  · 

        Aaron,

        You can purchase a custom email from Webydo - We are a Google Apps reseller.

        It's done from the Domain Manager window.

        AdminAlana (Forum Admin, Webydo) commented  · 

        Hello Aaron,

        We never promised a mega menu, I saw that it was something we were looking into adding.

        Unfortunately the mega menu didn't get included in our menu element update because it's quite complicated. But we did release 4 new menu's which were easier to edit and offered new hover effects.

        AdminAlana (Forum Admin, Webydo) commented  · 

        Hello,

        The menu on the Wayfair site is called a Mega Menu. Currently it's not possible in Webydo, but this is something we are looking into adding.

        One of our top priorities right now is updating our menu element, so keep an eye out!

        Alana

      • 3 votes
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          8 comments  ·  The Webydo Forum » My Account  ·  Flag idea as inappropriate…  ·  Admin →
          AdminAlana (Forum Admin, Webydo) commented  · 

          Aaron,

          If you were to copy the same code from the website you linked onto your Webydo page, it would work.

          AdminAlana (Forum Admin, Webydo) commented  · 

          The video working in chrome is all about how it's placed on the page. As I explained before Chrome is now blocking any videos that are not muted, so the mute function needs to be added to the URL of the video within it's embed code.

          AdminAlana (Forum Admin, Webydo) commented  · 

          If you go to Webydo.com or Knowledgebase.webydo.com you will see the chat window in the lower right corner

          AdminAlana (Forum Admin, Webydo) commented  · 

          Hello Aaron,

          Chat is not gone. We are experiencing an issue with GTM (Google Tag Manager) and Intercom. It's causing the chat window to not appear for everyone when logged into their accounts.

          You can still access the chat window from the main Webydo site - all chats come to our support department.

        • 4 votes
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            2 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
            AdminAlana (Forum Admin, Webydo) commented  · 

            If you want the contents within your iframe to always fit the size of the frame in Webydo simply make the width and height of the element you are embedding 100% instead of a set pixel width or height.

          • 1 vote
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              AdminAlana (Forum Admin, Webydo) commented  · 

              Once you have set your anchor link (which is outlined in the article "The Anchor Link Feature") you can then link it to any element that has the Link To option, including Menu links.

              In your menu, if "About Us" is already setup as a link click on the settings icon, then choose "Anchor" from the "Link To" drop down.

              If "About Us" is setup as a page instead of a link, use the "New Link" button to add a new link to your menu then follow the steps above.

            • 3 votes
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                1 comment  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                AdminAlana (Forum Admin, Webydo) commented  · 

                To do this you can use the URL for the anchor point instead of the built in option.

                Check out this anchor links article for help getting the URL: http://knowledgebase.webydo.com/links/anchor-links-to-another-page

              • 1 vote
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                  1 comment  ·  The Webydo Forum » Billing  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminAlana (Forum Admin, Webydo) commented  · 

                  The charge will appear as BLN*WEBYDO SYSTEM

                • 6 votes
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                    2 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminAlana (Forum Admin, Webydo) commented  · 

                    Hello,

                    Thank you for your suggestions.

                    Auto import for the blog is a great idea, as is the ability to create folders for your URL's so they can match a previous website.

                    The best thing to do in these cases is use the 301 redirect option so your old URL's will redirect to the new blog posts.

                    The best place to post requests like these is on our participate forum (participate.webydo.com) that way you get an update when the feature is in development or released.

                    We know there have not been many new features or updates lately - our focus was elsewhere. But we are moving back to updates and you should see some new stuff coming soon!

                    Alana
                    Head of Support

                  • 57 votes
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                      3 comments  ·  The Webydo Forum » Tips and Tricks  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminAlana (Forum Admin, Webydo) commented  · 

                      We are not currently working on an email generator. If this changes we will update you.

                      AdminAlana (Forum Admin, Webydo) commented  · 

                      Thank you for this idea, we are currently working on supplying e-mails through Webydo. I will keep you updated on the progress.

                      -Alana
                      Support, Webydo

                    • 149 votes
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                        17 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello Weng,

                        I would suggest checking out our Weby'nars for help, there is a great one on creating a responsive website: https://www.youtube.com/watch?v=Z6b5P0nnuII&t=612s

                        Alana
                        Head of Support

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello Zaino,

                        I apologize for the confusion. We were under the impression that your responsive questions were answered after your phone call with your account manager. For this reason, we closed your case.

                        I have re-opened it for you and sent you another email. Please check it and let me know how else we can be of assistance.

                        - Alana

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        No, unfortunately half the screen is not possible right now for video. You are able to do that with images though, and you could upload a gif. to get the video feel. To do that use the fluid grid gallery, we show it in the Webynars I sent you.

                        Please let me know if you have any more questions!

                        - Alana

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello Kinza,

                        Our Video element has a "Fit to Width" option which you can enable. This will set the video to automatically load to the screen's width. It should fix the issue you are having.

                        Many of our elements have this feature. We recently had a Webinar covering them all, and showing you some neat tricks to use the elements in new ways.

                        I'm linking the video for you here: https://youtu.be/cJzrKuf6qpU
                        In addition, we have a responsive webinar that covers even more: https://youtu.be/Z6b5P0nnuII

                        I hope this helps!

                        Alana
                        The Webydo Team

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello Kyla,

                        If you are using Fit to Width and it's not working properly please contact support@webydo.com so that we may inspect the site and make sure it's working properly.

                        Always be sure to include the SID as well.

                        Thank you!

                        Alana
                        The Webydo Team

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello David,

                        Please see my post below.
                        For main elements such as images and text you should try and keep them within the default 960. That way nothing gets cut off when a user has a smaller screen.

                        However we also offer many elements that will adjust with screen sizes. All the info is found below.

                        Alana

                        AdminAlana (Forum Admin, Webydo) commented  · 

                        Hello,

                        We have many elements that will do this for you. They will adjust with the size of your browser.

                        There is a "fit to width" option available in the Design Panel.
                        Click this link for an image to help you: http://goo.gl/PIuM5j

                        The elements that have the fit to width option are:

                        Shape Element
                        Shapes with an image background
                        Video Element
                        Gallery - Slide Show
                        Gallery - Full Width
                        Gallery - Fluid Grid
                        Gallery - Fixed Grid
                        Gallery - Image Rotator
                        Gallery - Logo Rotator
                        Gallery - Thumbnails

                        When using elements that do not have the fit to width options, such as text boxes just be sure to keep the text boxes within your site boundaries. We also recommend keeping the site size at the default 960px. That way, smaller monitors will not cut off any text outside the boundaries.

                        I hope this helps.

                        Alana
                        The Webydo Team
                        Support & Training Manager

                      • 1 vote
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                          2 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminAlana (Forum Admin, Webydo) commented  · 

                          Hello Mario,

                          For updates to feature requests please check our our Participate forum: participate.webydo.com

                          We will update you on any features you voted for automatically.

                          Thanks!
                          Alana

                        • 3 votes
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                            1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminAlana (Forum Admin, Webydo) commented  · 

                            Hello Ginny,

                            Thank you for your suggestion - we actually have a separate forum that we use for voting on new features/updates. I would suggest that you also post this there!

                            participate.webydo.com

                          • 2 votes
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                              4 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminAlana (Forum Admin, Webydo) commented  · 

                              This feature is reserved for only the DMS users

                              AdminAlana (Forum Admin, Webydo) commented  · 

                              Hello,

                              That button is not revision history, it's the save button. It tells you the last time your studio was successfully saved.

                              Can you please tell me if you are logged in as a CMS user or a DMS user?

                              If you don't know, please send an email to support@webydo.com with the email you use to login. They will help you.

                              The Webydo Team

                            • 1 vote
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                                1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminAlana (Forum Admin, Webydo) commented  · 

                                To transfer a site from one Webydo account to another please send an email to support@webydo.com

                                Be sure to include the following information:

                                1. The SID
                                2. The login email for the current account
                                3. The new accounts login email

                                The email must be sent from the site owner, this is for verification purposes.

                                Hope this helped!

                                Alana
                                Head of Support

                              • 16 votes
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                                  2 comments  ·  The Webydo Forum » Editor/Studio  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminAlana (Forum Admin, Webydo) commented  · 

                                  We created a mobile menu to be used on touch screen devices - this menu has an arrow icon to click so that you do not have this issue :)

                                • 1 vote
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                                    3 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    I would suggest watching our webinars, we have two that goes over parallax and another for coding in Webydo

                                    Coding 101:
                                    https://www.youtube.com/watch?v=qR4QLC8zxng&list=PLvuZVe7AbWQtFzKXj7lbkLJmvGfzwG1sk

                                    Parallax:
                                    https://www.youtube.com/watch?v=PCLfgKiVuMg&list=PLvuZVe7AbWQv1vD00XqDO4EddUuJq0mqT

                                    AdminAlana (Forum Admin, Webydo) commented  · 

                                    This is a great suggestion. Right now you could do this animation by adding CSS code. But I will suggest to our Product Team that we add this into the studio as well!

                                    - Webydo

                                  • 6 votes
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                                      3 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminAlana (Forum Admin, Webydo) commented  · 

                                      Hello Aaron,

                                      Thank you for adding to this suggestion. The Webydo Forum is built for discussions or questions. We have another forum for product updates and feature requests.

                                      The best place to post something like this would be on our Participate Forum.

                                      This is where our Product team checks for all new requested features.

                                      http://participate.webydo.com

                                      All the best!

                                      Alana
                                      Head of Support

                                      AdminAlana (Forum Admin, Webydo) commented  · 

                                      Hello

                                      Thank you for your suggestion. The best place to post something like this would be on our Participate Forum. This is where our Product team checks for all new requested features.

                                      http://participate.webydo.com

                                      Thanks again!

                                      Alana
                                      Head of Support

                                    • 1 vote
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                                        1 comment  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminAlana (Forum Admin, Webydo) commented  · 

                                        Hello Jonny,

                                        Anchor points will work on menu's as well as sub-menu's. The issue you are running into isn't the menu, but the type of link.

                                        Anchor links will only work when on the page the anchor is actually on.

                                        We do have a way around this - you can check out this help article: http://knowledgebase.webydo.com/links/anchor-links-to-another-page

                                        Alana
                                        Head of Support

                                      • 1 vote
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                                          2 comments  ·  The Webydo Forum  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminAlana (Forum Admin, Webydo) commented  · 

                                          Hello,

                                          A German version of the Webydo Studio was something we looked into in the past, however we had trouble fitting a lot of the words because they are much longer.

                                          I will have our product team look into this again, and see if we can find a solution :)

                                          Alana
                                          Head of Support

                                        • 24 votes
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                                            31 comments  ·  The Webydo Forum » Packages and Upgrades  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello George,

                                            I'm not familiar with Builderall, however it looks as if their site is currently down.

                                            From what I read about it, it's geared towards marketing and automation, and not necessarily website building.

                                            Most drag and drop website builders don't have the designer in mind, but a small business instead. That is what makes Webydo different. We're catering towards designers and agencies; that's why our plans reflect this as well with the number of sites, white label and designer accounts.

                                            All of our plans also come with hosting included for all the sites up front, where other companies will tag this on as an extra fee each time you want to add a custom domain to one of your sites.

                                            Let us know if you have any more questions!

                                            Alana
                                            The Webydo Team

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello Ginny,

                                            Thank you for your feedback. I have let your customer success manager know as well so that he can contact you and help you understand the new pricing structure better.

                                            For the TEAM plan even, you would be saving A LOT of money by switching over to the new structure. Especially if you are almost at capacity. In addition, if you feel as though it's too much up front. You can always choose our monthly payment options.

                                            But of course, the choice is always yours.

                                            Alana
                                            The Webydo Team

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello Adrian,

                                            Thank you for your comments.

                                            We created Webydo so that you no longer need to hire the programmers to create the sites, but can instead design the site and publish. Webydo writes that code for you.
                                            We are constantly making improvements, and adding in new features.

                                            If you have any questions, please let us know.

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello,

                                            We received your email and I passed it on to our account managers. They will contact you shortly.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello George,

                                            The reason that they offer plans for one sites, are because they are a DIY solution for an end user.
                                            We are a business platform for web designers. Not for DIY or end users.

                                            We actually got rid of our older plans like that, because our customers did not like the pay as you go method, in fact the new pricing structure makes it much cheaper than the old plans for building more than 10 websites.

                                            I'm sorry that you do not like the new structure, I hope you find a solution that suits all of your needs.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            L Bauer,

                                            Would you like me to have one of our account managers give you a call?
                                            They can go over with you all the options to find the best solution for you.

                                            If so, send me an email at support@webydo.com with your phone number and I can have someone get in contact with you.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            At this time, we do not offer a One Site plan nor plan on adding it back in.

                                            Webydo is built to be a business solution for web designers. We want to be able to give those businesses as much support and of our attention as possible. Since we are not a DIY solution and we are not looking for end users, we decided to get rid of the One Site plan all together.

                                            We are however looking into possibly adding another plan, below the PRO so that users who are new to web design can start off smaller than 10 sites. But nothing has been decided yet, we will post it as soon as anything does.

                                            I hope you find what you are looking for.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello L Bauer,

                                            We are actively listening, and we are here to help you.

                                            The reason I have no replied, is because this is a forum for customers or potential customers.
                                            I wanted to let you speak to other people, instead of me intervening at each post.

                                            You are also correct, Webydo is not a DIY solution. We provide a business solution for professional web designers.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello George,

                                            You are correct, our target is not for end users.
                                            That is why we removed out One Website plan previously and have not re-introduced it.

                                            As far as support, we offer online chat 17 hours a day 5 days a week.
                                            Live chat is available for users once they have upgraded. We also offer account managers who you can contact personally and will assist you with all of your needs.

                                            We also offer a monthly option for plans, so if $900 upfront does not make sense for you you are able to choose to pay monthly instead.

                                            Alana
                                            The Webydo Team
                                            Support & Training Manager

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello Andrew,

                                            I will have a Webydo representative contact you to discuss the best plan to fit your needs.

                                            Alana

                                            AdminAlana (Forum Admin, Webydo) commented  · 

                                            Hello Andries,

                                            I know the pricing looks like an increase at first, but in fact it's not.
                                            We created an updated pricing model - we did not raise prices.

                                            We changed the structure due to user feedback. We found that users need two main things to feel satisfied with Webydo: simplicity & flexibility.

                                            Before this switch, there were multiple charges on an account. The plan + domain connections for each site created. The updated pricing model takes an all-inclusive approach with Hosting & CMS included and is also more flexible, offering monthly plans.

                                            If you prefer the old structure, you can keep the current plan.
                                            Your plan will renew at the price you signed up with.

                                            If you want to learn more about the new structure, I would be happy to have your account manager get in contact with you.

                                            I hope this clears things up.

                                            Alana

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